---

1. What is an Account Manager?
Two users can access your Toolkit and Urchin statistics, the Account Manager and the ... [more]

2. What is a Package Manager?
Two users can access your Toolkit and Urchin statistics, the Account Manager... [more]

3. Why did I get an invoice for my domain from a company other than Ilisys?
You may have received an invoice, an offer to renew or other correspondence about your domain from someone other than Ilisys. Be careful with... [more]

4. What is my toolkit and how do I access it?
Ilisys has developed a comprehensive set of tools that allow you to manage your account, your website and your email. Your toolkit is fully encrypted ... [more]

5. How do I renew my hosting package?
As your hosting package approaches expiry, Ilisys will send hosting renewal notices to the ... [more]

6. How do I renew my domain name?
If Ilisys manages your domain name, we will notify you when your domain expiry is approaching. Ilisys will send domain renewal notices to the... [more]

7. How do I recover a forgotten password?
To recover your Account Manager password, please contact Technical Supp... [more]

8. How long will it take for my new password to work?
An automatic process updates passwords throughout our systems twice an hour. Consequently, when you request a password change in your Toolkit... [more]

9. How do I change my password?
To change a password, access your toolkit (https://toolkit.ilisys.com.au) as either ... [more]

10. How do I lodge a complaint or service issue?
If you wish to make a complaint regarding a domain name or any aspect of your Ilisys service, please email serv... [more]