Linux customers
If your website is hosted on our Linux cluster you should be able to apply the permissions with your FTP program. After logging in with your FTP program, try right clicking on the file or directory you wish to change the permissions of.

The specific command may vary from FTP client to FTP client. It will be called something like chmod, permissions or attributes.

There are several different ways of expressing the permissions. One method is using numbers. Using numbers the file or directory may have it''s existing permissions expressed as 644.

Another method is using letters. Using letters the file or directory may have it''s existing permissions expressed as -rw-r--r--.

Yet another method is using words. Using words the file or directory may have it''s existing permissions expressed as read, write, read, read.

In each of the above examples, the permissions are identical in value. Most scripts require the permissions set to 755 (or rwx,r-x,r-x, or read,write,execute, read,execute, read,execute).

Some files that are written to need 777 (or rwx,rwx,rwx, or read,write,execute, read,write,execute, read,write,execute).

Note, no executable scripts should be set to 777, regardless of what the corresponding README or help files say.

Windows customers
If your site is hosted on one of our Windows servers, contact Technical Support (support@ilisys.com.au or 1800 995 645) with:

• Your domain name;
• Your username;
• The path to the file or directory; and
• The permissions that need setting.

Note, when permissions are applied to a directory on a Windows server, all files and directories below it will inherit the applied permissions.