There are several factors that may lead to this.

• Your pages may have been cached.
  
• The files may have been uploaded to the wrong directory.
  
• The index page you uploaded may not confirm to the heirarchy of specified files.

Your pages may have been cached.
Most browsers cache the content that you view so that it will load faster next time. This works best for sites that do not change their content frequently.

This is usually an advantage to your browsing but can impede your development.

Sometimes the browser does not detect a change and displays a cached copy of your page instead of a fresh copy from the server.

Steps to clear the cache if you are using Internet Explorer (PC):

• Click on Tools;
  
• Click on Internet Options;
  
• In the Temporary internet files section click on Delete files;
  
• A box will pop up. Select Delete all offline content;
  
• Click OK; and
  
• Click OK.

Steps to clear the cache if you are using Internet Explorer (Mac):

• From the menu bar click on Edit;
  
• Click on Preferences;
  
• Click Web Browser to expand the options;
  
• Click Advanced;
  
• In the Cache section click Empty Now; and
  
• Click OK.

Steps to clear the cache if you are using Netscape:

• Click on Edit;
  
• Click on Preferences;
  
• Click Advanced;
  
• Click on Cache;
  
• Click on Clear Memory Cache;
  
• Click on Clear Disk Cache; and
  
• Click OK.

Steps to clear the cache if you are using Firefox:

• Click on Edit;
  
• Click on Preferences;
  
• Click on Privacy;
  
• Click the Clear button next to Cache; and
  
• Click OK.

Steps to clear the cache if you are using Safari:

• From the menu bar click on Safari;and
  
• Click on Empty cache;

The files may have been uploaded to the wrong directory.
The web servers on our Windows servers and our Linux cluster are set to use the www directory as the webroot. This simply means that the www directory is where IIS and Apache will look for your index page when it gets a request for http://www.yourdomain.com/.

Please note that recently created or renewed linux accounts will have the www directory located within the /public directory. To verify what your webroot path is, it is detailed on the the hosting summary page for your domain within the Ilisys Toolkit.

It is possible to upload files to the directory above the www directory. It is not possible to browse to that directory using a web browser. If you upload your pages to that directory by mistake you will still see the previous version of your page when you browse to it.

The index page you uploaded may not confirm to the heirarchy of specified files
(Likely if you still see the Ilisys Web Hosting holding page.)
The web servers on our Windows servers and our Linux cluster allow for a variety of diffent filenames to be used as your index page. Here is an ordered list of index pages that the web servers are configured to process.

If your site is on the Linux cluster:

• index.phtml;
  
• index.php;
  
• index.php3;
  
• index.html;
  
• index.shtml;
  
• index.htm;
  
• INDEX.HTM;
  
• index.cgi; and
  
• index.wml.

If your site is on a Windows server:

• default.htm;
  
• default.html;
  
• default.asp;
  
• index.html;
  
• index.htm;
  
• index.asp;
  
• index.cfm; and
  
• default.cfm.

Regardless of whether your site is on a Windows server or the Linux
cluster there are ways of overriding this setting.

Contact Technical Support (support@ilisys.com.au or 1800 995 645) if you are still having problems with uploading your site.