1800 999 618

Reporting Faults

Ilisys System Status Updates

In the event that a fault or emergency affects any aspect of the Ilisys service, a notice will be posted to the Ilisys System Status page, at http://status.ilisys.com.au.

Updates will be posted to this site regularly and it will represent the most effective way to track developing situations.

For the most timely updates, you may like to subscribe to an RSS feed of the Ilisys System Status page - available at feed://status.ilisys.com.au/nfblog/.

You can also ask a support question from within the Toolkit. Please refer to How to use Ilisys Online Support?

Please contact our Technical Support on 1800 999 618 if you have any questions about these reporting and monitoring processes.

24/7 Emergency Fault Reporting

If you identify a fault with the Ilisys service or network, you may contact Ilisys Platform staff at any time during the day or night.

There is no charge for reporting a fault in the service that Ilisys provides. A $60 call-out fee will apply if the issue involves user error, a fault with the configuration of an email address, database or website, or a failure outside of the Ilisys network.

Ilisys Technical Support is available to help you with these latter issues at no charge during our extended opening hours.

Call our Faults and Emergency service on 02 6163 9393. The operator will take details of your domain and fault and pass these to an on-call member of our Platform team. Any Ilisys fault will be escalated and addressed as a priority.