New customers
This page will help you configure your email and website. You will need your Account Manager and Package Manager details to hand. These can be found in your hosting information email.
About Ilisys Web Hosting
Managing your website
Extra features
Customer Service & Technical Support
Ilisys has a great reputation for service and we adhere to strict guidelines regarding the quality of the administrative and technical support that we provide.
Should you need information about our services or help of any kind, contact Technical Support (support@ilisys.com.au or 1800 995 645).
Please be ready with your domain name as our technical staff will require it to provide quick and effective service.
Office hours
Ilisys is proud of the quality of our technical support and strives to respond to all calls and emails within two supported hours.
Supported hours are:
08:00 - 20:00 AET - Monday - Friday
09:00 - 17:00 AET - Sundays, Saturdays & Australian holidays
Terms and conditions of use
Ilisys customers are bound by our Terms and Conditions. These terms are liable to change without notice and are always available at www.ilisys.com.au/terms.
Terms and conditions of our reseller package are also liable to change without notice and are always available at www.ilisys.com.au/reseller-terms.
About your Toolkit
Your Toolkit is an online facility designed to help you manage your hosting service. It can be found at https://toolkit.ilisys.com.au.
You can also visit any page on ilisys.com.au and click Toolkit Login.
Account Manager access
Accessing the Toolkit as Account Manager, you'll be able to manage each of your hosting packages as well as details of your account with Ilisys. An Account Manager may upgrade existing packages or add new ones.
Your Account Manager username is your account's primary email address.
Read more about Account Managers here.
Package Manager access
Accessing the Toolkit as Package Manager, you are able to manage information that is specific to that hosting package.
Your Package Manager username is that package's primary domain name (without the www.).
Read more about Package Managers here.
Email accounts
An email account is an email mailbox, accessed with username and password. Email is delivered to your this account and stored there until you log in and check it, using either the POP or IMAP protocol.
The usernames and passwords that you will use to access your email accounts may be found on the View/change passwords page of your Toolkit.
Email addresses
For people to send email to your email account, you need to have at least one email address. An email address is takes the format name@your-domain.com.
Here is a list of sample email addresses that you might use:
-
sales@your-domain.com
support@your-domain.com
jobs@your-domain.com
For instance, you will be able to have sales@your-domain.com deliver mail to an Ilisys email account, an email account provided by your ISP, or a webmail address provided by companies like Google, Yahoo and Hotmail.
Every domain has a special email address - the 'default address'. This address can never be removed as it performs a vital role. Any mail sent to a non-existent address at your domain will be delivered to this default address.
Email vacation messages
Vacation messages allow you to send automated replies to emails sent to any of your email addresses. Your Toolkit allows you to create, edit and delete vacation messages.
Using webmail
If you have chosen to add Ilisys email accounts to your hosting package, Ilisys webmail lets you send, receive and manage your email from a web browser.
Ilisys webmail is similar to the webmail accounts offered by Google, Hotmail and Yahoo but has a distinct advantage: emails that you send will appear to have come from an address at your domain.
You can access Ilisys webmail by visiting http://webmail.ilisys.com.au.
Setting up FTP access
File Transfer Protocol (FTP) is the method you will use to transfer files to your space at Ilisys. You will need an FTP program - if you do not have one, read this Support Centre article.
For your FTP program to make a connection to the Ilisys FTP servers, it will need three pieces of information.
-
Address: www.your-domain.com
FTP User: listed in your hosting information email
FTP Password: listed in your hosting information email
Removing the Hosting Information page
Until you upload your website, you will see a default hosting information page when you navigate to your web address.
If you would like to remove this page, delete the files in your www/ directory. Be careful not to delete the www directory itself.
Managing your files
Generally speaking, the contents of your web site must reside inside your www/ directory.
When a request is made for your website, our server will look for an index page. An index page is the front page of your website and must have one of several names in order for your site to be served correctly. index.html is the most common name for an index page, but advanced web designers might need to use one of these:
-
index.phtml
index.php
index.php3
index.html
index.shtml
index.htm
INDEX.HTM
index.cgi
index.wml
Using the CGI-Bin directory
You will find a CGI-BIN directory in your space. If you intend for your website to run any scripts, they must be placed inside this directory.
Common scripting paths
Listed below are the paths to some common files and services:
-
perl /usr/bin/perl (we currently run v. 5.6)
sendmail /usr/lib/sendmail
time /usr/bin/time
date /bin/date
whois /usr/bin/fwhois domain@whois.ilisys.com.au
Using MySQL databases
If you have chosen the MySQL database option with your hosting package, you may run a MySQL database.
-
MySQL username: listed in your hosting information email
MySQL password: listed in your hosting information email
MySQL database name: your MySQL user, suffixed with _db
MySQL host name: your domain name, prefixed with mysql. (eg mysql.mydomain.com.au)
Using a shared SSL certificate
If you have chosen the Shared Cert SSL option with your hosting package, you are free to make use of a shared SSL certificate.
If you would like to have files transferred to our secure server, load the files to a directory in the root level of your space named secure_transfer then contact Technical Support (support@ilisys.com.au or 1800 995 645) to request a file transfer.
Our support team will look over your files to check for any security issues and copy the files to our secure server for your use.
If you would like to maintain your own SSL certificate, contact Technical Support (support@ilisys.com.au or 1800 995 645).
Free $50 AdWords vouchers
As an Ilisys customer, you are entitled to a free $50 Google AdWords coupon. You can use this coupon to trial the AdWords service, and attract targeted traffic to your website.
If you are unfamiliar with Google AdWords, our trained AdWords Professionals will be happy to build and run your trial campaign. Alternatively, you can setup your own account.
Contact adwords@ilisys.com.au to collect your voucher or to ask our team to build your trial campaign, at no charge.
Promotional credit must be applied to a new AdWords account within seven (7) days of creating the account and is valid only for new Google AdWords customers. Advertisers will be charged for advertising that exceeds the promotional credit. Advertisers will need to suspend their ads if they do not wish to receive additional charges beyond the free credit amount. Subject to ad approval, valid registration and acceptance of the Google AdWords Program standard terms and conditions. The promotional credit is non-transferable and may not be sold or bartered. Offer may be revoked at any time for any reason by Google Inc. One promotional credit per customer. Expires February 28, 2006.
Urchin 5 statistics
To view your Urchin 5 site statistics, access http://urchin.ilisys.com.au as either Account Manager or Package Manager.
As Package Manager, you will be able to view statistics for the hosting package that you manage.
As Account Manager, you will have access to all statistics for all packages on an account. You will also have access to a summary report, comparing the activity on each package.
Urchin By Email
Unique to Ilisys, Urchin By Email allows you to keep tabs on your site's performance when you are too busy to routinely access your live reports.
Subscribers to Urchin By Email receive detailed performance reports in their inbox each Monday morning. Urchin By Email keeps you appraised of traffic sources and visitor behaviour - essential information for any site owner.
When you create a new hosting package, a basic set of Urchin By Email reports will be created by default.
Hourly backups & SnapRestore
Ever hour, we take a 'Snapshot' of every Linux hosted website and database. 30 of these backups are available at all times, covering the most recent 24 hours, and the 6 preceding midnights.
Further, your data is backed up to tape at midnight. These tape backups are stored for 7 days.
Using the SnapRestore feature in your Toolkit, you may roll a site back to any of thirty states within minutes.
To action a Free SnapRestore simply select their timezone and the point in time that they want to roll back to. Shortly after the request is received by the automated SnapRestore system, the restore is processed and a confirmation email delivered.
